Recently, Ad Age named Chrysler Group “Marketer of the Year”. A
Frenchman, Olivier Francois, rebranded the bankrupt Chrysler with two
major advertising campaigns, turned around Americans’ opinions, and
magically increased sales by 37%. The result is almost unbelievable.
According to Automotive News Figures, Chrysler’s market share went up
from 8.9% to 11.5%; unit-sales growth jumped to 37% from -4% in 2009.
Additionally, the brand loyalty rate, which measures the second purchase of
a Chrysler, doubled from 15% in Q3 2009 to 30% in Q2 2012, as reported by
automotive researcher Polk.
The incredible success began with Super Bowl commercials in 2011 (“Born
on Fire” ft. Eminem) and 2012 (“Halftime in America”). Both ads conveyed
a powerful theme of the pride to be an American and the rebirth of a new
Chrysler. They were built on stories, rather than the product itself. Take
“Born on Fire” as an example, it uses a tough male narrative to tell the story
of the Metro City where Chrysler is born and made, “it’s the hottest fire that
makes the hardest steel”. The images in the commercial are almost cold
and heavy, but later we see flashes of Detroit’s fields of excellence that
are cleverly chosen, such as ice-skating. The two minutes’ commercial is
a condensed history of Detroit, with undeniable strength through the pain.
Our advertising mentor Sean Fitzpatrick introduced the commercial as an
example of his model for effective advertising. “Your character is shown
when you are brave enough to tell the world what you’ve been through, and
to admit that you had a hard time”.
The story clearly resonated with American audience and evoked ardor in
the breast. As a result, the dealership’s situation dramatically changed
from struggling to “keep their head above water” to tripled sales of Chrysler
200 in a short period of time. According to Mr. Francois, Chrysler already
“started a conversation. And conversation is paramount”. Now the final part
of Chrysler’s trilogy becomes another reason to look forward to Super Bowl
2013.